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7255 W. 98th Terrace
Overland Park, KS 66212

Privacy Policy

NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.
PLEASE REVIEW IT CAREFULLY.
 THE PRIVACY OF YOUR HEALTH INFORMATION IS IMPORTANT TO US.
Drs. Robert & Sharon Biggs, DDS is required by law to maintain the privacy of your health information. We are also required to give you this Notice about our privacy practices, our legal duties, and your rights concerning your health information. We must follow the privacy practices that are described in this Notice while it is in effect. This Notice takes effect (April 14, 2003), and will remain in effect until we replace it.
 
Drs. Robert & Sharon Biggs, DDS reserves the right to change our privacy practices and the terms of this Notice at any time, provided such changes are permitted by law. We reserve the right to make the changes in our privacy practices and the new terms of our Notice effective for all health information that we maintain, including health information we created or received before we made the changes. Before we make a significant change in our privacy practices, we will change this Notice and make the new Notice available upon request.
 
You may request a copy of our Notice at any time. For more information about our privacy practices, or for additional copies of this Notice, please contact us using the information listed at the end of this Notice.
 

USES AND DISCLOSURES OF HEALTH INFORMATION  
Drs. Robert & Sharon Biggs, DDS uses and discloses health information about you for treatment, payment, and healthcare operations. For example:
 
Treatment: Drs. Robert & Sharon Biggs, DDS may use or disclose your health information to a physician or other healthcare provider providing treatment to you.
Payment: We may use and disclose your health information to obtain payment for services we provide to you.
Healthcare Operations: Drs. Robert & Sharon Biggs, DDS may use and disclose your health information in connection with our healthcare operations. Healthcare operations include quality assessment and improvement activities, reviewing the competence or qualifications of healthcare professionals, evaluating practitioner and provider performance, conducting training programs, accreditation, certification, licensing or credentialing activities.
Your Authorization: In addition to Drs. Robert & Sharon Biggs, DDS use of your health information for treatment, payment or healthcare operations, you may give us written authorization to use your health information or to disclose it to anyone for any purpose. If you give us an authorization, you may revoke it in writing at any time. Your revocation will not affect any use or disclosures permitted by your authorization while it was in effect. Unless you give us a written authorization, we cannot use or disclose your health information for any reason except those described in this Notice.
To Your Family and Friends: Drs. Robert & Sharon Biggs, DDS must disclose your health information to you, as described in the Patient Rights section of this Notice. We may disclose your health information to a family member, friend or other person to the extent necessary to help with your healthcare or with payment for your healthcare, but only with written consent.
Persons Involved In Care: Drs. Robert & Sharon Biggs, DDS may use or disclose health information to notify, or assist in the notification of a family member or your personal representative, of your location, your general condition, or death. If you are present, then prior to use or disclosure of your health information, we will provide you with an opportunity to object to such uses or disclosures. In the event of your incapacity or emergency circumstances, we will disclose health information based on a determination using our professional judgment disclosing only health information that is directly relevant to the person’s involvement in your healthcare. We will also use our professional judgment and our experience with common practice to make reasonable inferences of your best interest in allowing a person to pick up filled prescriptions, medical supplies, x-rays, or other similar forms of health information.
Marketing Health-Related Services: Drs. Robert & Sharon Biggs, DDS will not use your health information for marketing communications without your written authorization.
Required by Law: Drs. Robert & Sharon Biggs, DDS may use or disclose your health information when we are required to do so by law.
Abuse or Neglect: Drs. Robert & Sharon Biggs, DDS may disclose your health information to appropriate authorities if we reasonably believe that you are a possible victim of abuse, neglect, or domestic violence or the possible victim of other crimes. We may disclose your health information to the extent necessary to avert a serious threat to your health or safety or the health or safety of others.
National Security: Drs. Robert & Sharon Biggs, DDS may disclose to military authorities the health information of Armed Forces personnel under certain circumstances. We may disclose to authorized federal officials health information required for lawful intelligence, counterintelligence, and other national security activities. We may disclose to correctional institution or law enforcement official having lawful custody of protected health information of inmate or patient under certain circumstances.
Appointment Reminders: We may use or disclose your health information to provide you with appointment reminders (such as voicemail, email or text messages, postcards, or letters).
 

PATIENT RIGHTS
Access:
 You have the right to look at or get copies of your health information, with limited exceptions. You may request that we provide copies in a format other than photocopies. We will use the format you request unless we cannot practicably do so. (You must make a request in writing to obtain access to your health information. You may obtain a form to request access by using the contact information listed at the end of this Notice. We will charge you a reasonable cost-based fee for expenses such as copies and staff time. You may also request access by sending us a letter to the address at the end of this Notice. If you request copies, we will charge you $25.00 for general dentistry records, $150.00 for study model records, and postage if you want the copies mailed to you. If you request an alternative format, we will charge a cost-based fee for providing your health information in that format. Contact us using the information listed at the end of this Notice for a full explanation of our fee structure.)
Disclosure Accounting: You have the right to receive a list of instances in which we or our business associates disclosed your health information for purposes, other than treatment, payment, healthcare operations and certain other activities, for the last 6 years, but not before April 14, 2003. If you request this accounting more than once in a 12-month period, we may charge you a reasonable, cost-based fee for responding to these additional requests. 
Restriction: You have the right to request that we place additional restrictions on our use or disclosure of your health information. We are not required to agree to these additional restrictions, but if we do, we will abide by our agreement (except in an emergency). 
Alternative Communication: You have the right to request that we communicate with you about your health information by alternative means or to alternative locations (You must make your request in writing). Your request must specify the alternative means or location, and provide satisfactory explanation how payments will be handled under the alternative means or location you request.
Amendment: You have the right to request that we amend your health information. (Your request must be in writing, and it must explain why the information should be amended.)  We may deny your request under certain circumstances.
Electronic Notice: If you receive this Notice on our Web site or by electronic mail (e-mail), you are entitled to receive this Notice in written form. 
 

QUESTIONS AND COMPLAINTS
If you want more information about our privacy practices or have questions or concerns, please contact us.
 
If you are concerned that we may have violated your privacy rights, or you disagree with a decision we made about access to your health information or in response to a request you made to amend or restrict the use or disclosure of your health information or to have us communicate with you by alternative means or at alternative locations, you may complain to us using the contact information listed at the end of this Notice. You also may submit a written complaint to the U.S. Department of Health and Human Services. We will provide you with the address to file your complaint with the U.S. Department of Health and Human Services upon request.
 
We support your right to the privacy of your health information. We will not retaliate in any way if you choose to file a complaint with us or with the U.S. Department of Health and Human Services.
 
Contact Officer:      Drs. Robert & Sharon Biggs, DDS
Address:               Suite 154, 7255 W. 98th Terrace, Overland Park, KS 66212
Telephone:            (913) 341-2818                   
Fax:                     (913) 341-2818
 
 


 
Red Flag Policy — Notice to patients regarding newly implemented Red Flag Rules by the Federal Trade Commission and our policies
 
Despite all the talk about "identity theft", it remains a growing problem. As you know, it has been the subject of many news stories over the past few years that recount the experiences of people who have done nothing wrong themselves, but whose credit cards, social security numbers, and other identifying information have been used by criminals to ring up huge debts, causing serious financial and legal problems for the victims. To fight this problem, the Federal Trade Commission (FTC) has issued regulations requiring any business that may provide credit to customers to take certain steps to guard against identity theft. The FTC has taken the position that its "Red Flags Rule" extends to health care providers, including dental offices and the employees of those offices and support centers.
 
Policy
 
Drs. Robert & Sharon Biggs, DDS have adopted an Identity Theft Detection and Response Policy and Procedures Program ("Program") pursuant to the Federal Trade Commission's Red Flag Rules ("Rules") for your protection. The purpose of the Program is to assist in detecting, preventing, and mitigating instances of possible identity theft in connection with patients in our various practices. It does so by (a) requiring us to verify the identity of all new patients, (b) establishing certain "Red Flags" that could indicate possible identity theft, and (c) requiring follow up on any incident which triggers a Red Flag.
 
What is a “Red Flag”?
 
A red flag is some event, document, information, or attempted transaction that should alert the Dental Practice or Practice Support Personnel that someone is not who he or she claims to be or, in other words, an indication of a possible identity theft. Events that are Red Flag events include the following:
 
  1. An individual falsely claiming to be someone else known to the office staff;
  2. An unrecognized individual with no personal identification or who refuses to provide information about their identity including driver’s licenses or social security cards;
  3. An individual who is unable or unwilling to provide contact information;
  4. Suspicious documents that appear to have been altered or that contain information that does not match the person presenting them;
  5. Altered or cancelled insurance cards;
  6. Attempts to submit by phone a patient's credit card or insurance information as payment for services;
  7. Any form of notice stating that a patient's information or identity may have been stolen;
  8. Disputes about bills by a patient claiming to be a victim of identity theft;
  9. Undeliverable mail or returned checks;
  10. Suspicious requests for a prescription or a refill;
  11. Any other suspicious activity in relation to patient accounts, including evidence of security breaches (e.g., theft of a computer containing patient information), and
     unusual activity in relation to such account; and,
  12. Discrepancies between the patient’s purported medical records and the patient's physical condition.
 
OUR DENTAL OFFICE POLICY
We want to protect our valued patients against identity theft. As a result we may be asking you for additional information in the form of photo identification such as a driver’s license, passport or other official documentation not unlike you would encounter in a bank, retail store or any institution that extends credit or uses debit or credit cards. Please recognize this is for your protection and is mandated by the FTC.
 
Thank you for your cooperation.
— Drs. Robert & Sharon Biggs, DDS